Resources

Guides for fixing store problems

Everything we've written up from real cases, organised by platform. Pick yours, or browse all of them below.

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Shopify eBay Amazon Etsy TikTok Shop

Shopify guides

Common Shopify problems, diagnosed and explained.

My Shopify sales have dropped

Revenue fell and it isn’t clearly seasonal, you need to know which lever moved.

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My store gets traffic but no sales

People arrive and leave. The problem is on the page, the offer, or the audience.

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My Shopify store needs an audit

You want an experienced outside review of the whole store before you invest more.

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I need someone to manage my Shopify store

You want consistent weekly operations, catalogue, content, orders, retention, without hiring in-house.

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eBay guides

Common eBay problems, diagnosed and explained.

Account restrictions

My eBay account has an MC011 restriction

eBay has paused buying, selling or payouts while it verifies your identity, address, or where your stock came from.

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Account restrictions

My eBay account has an MC013 restriction

A more serious restriction, usually after a confirmed policy violation or because eBay has linked your account to a suspended one.

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Account restrictions

My eBay account has an MC018 performance restriction

A performance-based restriction triggered by seller metrics falling below eBay’s standards.

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Account restrictions

My eBay listing was removed (VeRO or MC024)

A listing pulled for a policy breach, or through VeRO when a brand reports it infringes their intellectual property.

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Account restrictions

My eBay account has an MC027 restriction

A restriction applied when a cluster of buyer complaints, usually Item Not Received or Not As Described, pushes your case rate up.

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Sales and visibility

My eBay sales have suddenly dropped

Usually a search-ranking change, a dip in seller metrics, a seasonal shift, or new competition in your category.

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Sales and visibility

My eBay listings are getting zero views

Low or zero views is almost always a search-visibility problem, not a demand problem.

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Store management

I need someone to manage my eBay store

A trained account manager handling listings, orders, cases, pricing and performance, without you sharing your password.

Read the guide

Amazon guides

Common Amazon problems, diagnosed and explained.

Etsy guides

Common Etsy problems, diagnosed and explained.

TikTok Shop guides

Common TikTok Shop problems, diagnosed and explained.

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Guides for fixing store problems

Shopify guides

My Shopify sales have dropped

My store gets traffic but no sales

My Shopify store needs an audit

I need someone to manage my Shopify store

eBay guides

My eBay account has an MC011 restriction

My eBay account has an MC013 restriction

My eBay account has an MC018 performance restriction

My eBay listing was removed (VeRO or MC024)

My eBay account has an MC027 restriction

My eBay sales have suddenly dropped

My eBay listings are getting zero views

I need someone to manage my eBay store

Amazon guides

My Amazon sales are declining

My Amazon listings need optimization

I need operational support on Amazon

Etsy guides

My Etsy store isn’t getting sales

My Etsy listings need improvement

My Etsy store has an issue

I need an Etsy store manager

TikTok Shop guides

My TikTok Shop sales are falling

My TikTok Shop isn’t performing

I need someone to manage my TikTok Shop

Can't find your issue?