Privacy Policy

Tekovex ("Tekovex," "we," "us," or "our") is an ecommerce management company registered in the United Kingdom, providing marketplace management services for Amazon, Walmart, TikTok Shop, eBay, and Etsy sellers. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By accessing our website or engaging our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to deliver and improve our services, including:

Contact details, such as name, email address, phone number, business name, and billing address.
Account and store data, including Amazon, Walmart, TikTok Shop, eBay, or Etsy account access, store listings, inventory data, and performance metrics, shared with us for the purpose of managing your marketplace presence.
Payment information required to process payments. Payments are processed through secure third party payment providers, and we do not store full card details on our servers.
Website usage data, such as IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.
Communications, including records of emails, calls, or messages exchanged with our team for support and project management purposes.

2. How We Use Your Information

We use collected information to:

Deliver and manage the Amazon, Walmart, TikTok Shop, eBay, and Etsy marketplace services you have engaged us for.
Communicate with you about your account, projects, and service updates.
Process payments and maintain billing records.
Improve our website, services, and overall client experience.
Comply with legal obligations and enforce our Terms and Conditions.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Marketplace Platform Access

To provide our services, we may require access to your Amazon, Walmart, TikTok Shop, eBay, or Etsy seller accounts. This access is used solely to perform the agreed services, such as listing optimization, algorithm informed strategy, advertising management, or account health monitoring, and is not used for any purpose beyond the scope of our engagement with you.

Access credentials and store data are handled with the same level of security as our internal systems and are shared only with team members directly involved in your account.

4. Sharing of Information

We may share your information with:

Service providers, including payment processors, hosting providers, and software tools that support our operations, under confidentiality obligations.
Legal authorities, where required by law, regulation, or valid legal process.
Successors, in the event of a merger, acquisition, or sale of business assets, subject to equivalent privacy protections.

We do not share your marketplace account data, strategies, or business information with competitors or unrelated third parties.

5. Data Retention

We retain personal and account information for as long as necessary to provide our services, meet contractual obligations, and comply with legal, tax, and accounting requirements. Once no longer needed, data is securely deleted or anonymised.

6. Data Security

We implement reasonable technical and organisational measures, including access controls, encryption where applicable, and restricted internal access, to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and understand how visitors use our site. You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data, subject to legal and contractual retention requirements.
Withdraw consent for marketing communications at any time.
Lodge a complaint with a relevant data protection authority. In the United Kingdom, this is the Information Commissioner's Office, known as the ICO.

To exercise any of these rights, contact us using the details below.

9. Third Party Links

Our website may contain links to third party platforms, including Amazon, Walmart, TikTok Shop, eBay, and Etsy. We are not responsible for the privacy practices or content of these external platforms. We encourage you to review their respective privacy policies.

10. Children's Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of our website or services after changes are posted indicates your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Tekovex
Email: manager@hunain.tekovexstudios.com
Registered office: 84b Roman Road, Luton, LU4 9SE, United Kingdom
Companies House no. 16811696